FAQ

We have all types of payment options available, such as credit cards, debit cards, PayPal, or other payment gateways.

To ensure encryption we have security measures in place, such as SSL encryption, to protect your personal and financial information.

You can track the order through Aus Post website. The tracking number will be provided to you by email once we ship the product from our warehouse.

Please refer to our return and refund policies page.

We use Aus Post for our shipping. Any shipping costs and related information on different shipping options available, including estimated delivery times is provided on the checkout page and also on our Shipping policy page.

Yes, we ship internationally.

We provide refunds for damaged or defective products. Please write to us at mail@theenchantingrose.com.

We provide gift-related services, such as gift wrapping options and the ability to include personalized messages.

You can write to us at mail@theenchantingrose.com or use our live chat support for any assistance.

Specify the hours during which customer support is available and mention any variations, especially if you operate in multiple time zones.

Include information on how customers can subscribe to newsletters for updates and promotions, as well as how they can opt-out if they choose.

Based on many scientific studies, the person that receives one of our gifts will feel overwhelmed with existential joy. They will feel a strong sensation throughout their body, resulting in increased heartrate & weakness in the knees ;)